Customer confidentiality remains a high priority and critical success factor regarding Bloomly’s success, brand name and reputation.
Delivering a unique value proposition with customer centricity, in mind.
Bloomly’s Terms & Conditions:
Please note by accessing and purchasing products via our website, the following terms and conditions shall apply. By purchasing, registering your account and payment details, customers will be bound within the terms and conditions as stated below.
We reserve the right to modify and replace stipulated terms and conditions at any time.
Contact Details:
Should you wish to communicate with us personally, kindly contact us as per the details below.
Cell: 063 681 8346
Email: hello@bloomly.co.za
Website: www.bloomly.co.za
Operating hours:
Operating hours will be from Monday to Friday 8AM to 5PM.
Kindly contact us via email after hours and via mobile only in the case of an emergency.
Delivery:
We offer same day delivery provided orders are placed before 12 noon between Monday’s and Friday’s. Should you wish to order flowers for an occasion or an event taking place on a Saturday or Sunday, it is imperative that orders are placed before or at the latest by 7 am on Friday. For bulk orders in excess of 10 products, we reserve the right to deliver within 24- 36 hrs.
For after hour deliveries, please contact us as per the above mentioned contact details.
While we strive to deliver on time and within requested scheduled times, please note we cannot guarantee exact delivery times due to unforeseen circumstances. Traffic, weather, and preparation of ordered products may impact delivery times.
Liability:
Note our promotional and product photos displayed within our Website, Instagram, Facebook and Brochures are for illustrative purposes. While we endeavour to match and or improve product designs, please note that some products may vary in shape, size and or presentation. All arrangements are considered a design and therefore the product may not always be completely identical to the image viewed on our Website.
All customers are to please note that Fleur d’amour will not be held responsible for any damage caused, directly or indirectly as a result of our website, materials used and products delivered.
Pricing Changes:
Note we reserve the right at our sole discretion to change our prices and product content without notice. Prices are inclusive of VAT.
Although we strive to maintain our competitive pricing, please note that pricing is subject to and influenced by seasonal price changes from our wholesalers.
Shipping costs are additional and subject to change based on current fuel prices.
Refund Policy:
Full refunds will be subject to customers contacting us within 12hrs after delivery and or collection has taken place.
Please note that customers who collect our products, are expected to examine the goods upon collection and agree that the products were received in good condition.
Privacy Policy:
If you decide to register as a customer with us, we may request that you provide certain personal information pertaining to the following:
• Name and surname
• Email address
• Mobile number
• Physical address
Should any of these details change, kindly inform us and we will update your personal profile.
Our website may use cookies to collect information through the internet server. ‘Cookies’ are simply text files that are used to facilitate the activity of the user. If you would prefer not to have information collected through cookies, kindly ‘deny’ the cookie feature. Unfortunately, not agreeing to accept cookies, may limit your access to our Website. ‘Accepting’ cookies indicates that you have provided us with consent to use any of your personal information through the cookie function.
Please note that should you agree to provide additional personal information, these details must be accurate and not an impersonation of an individual or business entity.
Personal details will only be used for the following reasons:
• The sale of and delivery of products.
• A means of contacting you regarding the goods or services requested.
• Informing you of special offers.
• To request reviews as a way of improving our Website, to allow for an even better experience for each returning customer.
Fleur d’amour will not use your personal details for anything other than the sale of good and services offered by our company. Personal information will not be disclosed to a third party unless a necessity in compiling a court order or any other legal process. In this case, disclosing personal information will act as a means of protecting the rights of Fleur d’amour PTY LTD trading as Bloomly.
It will be fully within or rights to disclose your personal information to our employees or third-party service providers who have assisted in the sale of goods of services. This will allow for productive communication with you. It is our duty to ensure that all employees who have access to your personal details, do not break a code of confidentiality.
We endeavour to:
• Treat your personal details as confidential.
• Ensure that all measures are taken to guarantee that your personal information is protected against any unlawful processing, destruction or damage, accidental loss, disclosure or access.