At Bloomly (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
By using our website or engaging with our services, you consent to the practices outlined below.
What we collect
We may collect and process the following personal information:
- Full name
- Contact details (email address, phone number)
- Event details (dates, venues, preferences)
- Enquiry or booking form information
- Browsing data (via cookies)
- Any additional information voluntarily provided by you
How We Use Your Information
We collect and use your information to:
- Respond to enquiries and provide quotations
- Process and manage bookings
- Communicate with you regarding your event or floral service
- Send relevant updates or promotional material (if you opt in)
- Improve our website, content, and service offerings
- Comply with legal obligations
Sharing of Information
We do not sell or rent your personal data. We may share your information only:
- With trusted service providers (e.g. freelance florists or delivery services) strictly for operational purposes
- When legally required to do so
All third parties are required to comply with data protection laws and maintain the confidentiality of your information.
Data protection and storage
We take all reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes:
- Secure servers
- Password-protected platforms
- Access controls for staff
Your information is stored only as long as necessary for the purposes it was collected or to comply with legal or accounting requirements.
Your rights under POPIA
Under POPIA, you have the right to:
- Access your personal information
- Correct or update your information
- Object to the processing of your information
- Request that we delete your data (within legal limits)
- Lodge a complaint with the Information Regulator if you believe your data is being misused
To exercise these rights, please contact us directly at hello@bloomly.co.za.
Cookies and website tracking
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though this may affect functionality.
Third party links
Our website may contain links to third-party websites (e.g. Instagram, Pinterest). We are not responsible for the privacy practices or content of these external sites.
Updates to this policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the effective date.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
📧 hello@bloomly.co.za
📞 063 681 8346